Question |
Answer |
| What Firewall settings do I need to attend the flash event? |
One of the following ports must be opened to accept the flash stream: 1935, 443 or 80.
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| Requesting assistance with Java or Media Player |
Does the workstation have speakers?
If yes, go to the Test Your Computer page, select the appropriate 'Test My Computer First' button
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| I am receiving failures when I test my computer. |
If the issue is with the connection, contact your firewall administrator to confirm streaming on one of the following ports is permitted: 80, 443 or 1935.
|
| How can I test to confirm I’m receiving the flash stream? |
Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
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| My sound keeps cutting in and out (when sound is streamed over your computer). |
Generally this is a connection issue. Confirm your firewall is configured to permit flash streaming over port 1935, 443 or 80.
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| Flash installed, no pop up blocker, no firewall or proxy issues, but I still cannot connect. |
Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
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| Error messages in reference to port 443 the flash player when running the system test. |
If port 80 is open to receive streaming flash, the inability to connect to 443 may not be an issue.
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| Will the application work through my corporate firewall or Citrix setup (VPN)? |
The firewall must be configured to permit flash streaming through port 1935, 443 or 80.
Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
|
| Instructions to turn off Popup blocker in PanicWare, Safari Blocker, Yahoo Toolbar, Norton Internet Security, Netscape/Mozilla Blocker, MSN Toolbar, Google Toolbar, IE SP 2, AOL Toolbar and Advant Blocker |
Instructions to disable pop up blockers can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
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| Room Not Available message when attempting to log into the event |
Confirm the date and start time of the event. Try again when closer to your event date and time. A presenter must be in the room in order for participants to join.
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| How do I clear the cache for my Internet browser? |
These vary by browser. IE 7, for example, can be cleared by Tools, Internet Options, then on the General tab Delete Browsing History. Note - this will erase saved passwords, etc.
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| What are the System Requirements for a Participant? |
Go to Vcall's System Requirements to view minimum requirements for participants.
|
| What are the System Requirements for a Presenter? |
Go to Vcall's System Requirements to view minimum requirements for presenters.
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| Clicking on the Orange Login button results in a blank screen |
Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
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| How do I resize an Internet Explorer window? |
Resize the Vcall console by selecting the minimize and maximize buttons in each frame.
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| How do I accept cookies? |
Instructions to accept cookies can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
|
| Slides are not appearing in my webcast. |
Instructions to accept cookies can be found in the system test section. Go to the Test Your Computer page, select the appropriate 'Test My Computer First' button.
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| What is the difference between Teleconference and VOIP? |
Teleconference implies an audio conference. VOIP, voice over IP, is the delivery of the audio by the carrier.
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| Can I still attend the webcast if I do not have speakers? |
Yes but if no bridge is provided the sound is in the stream and you will therefore not hear the presenters.
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| I receive the error PageRequestManagerParserErrorException when running a System Test. |
Contact the support team.
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| What sites do we need to allow cookies from for Event Center? |
Allow cookies from www.Vcall.com.
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| Viewing a windows media replay and receive an error a few seconds before the end of the event. |
The error may be the result of a firewall bug. Specifically the Cisco PIX firewall inspect for RTSP has a bug. http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCso56738
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